Service Questionnaire

The Computer Doctors Ltd

Thank you for taking the time to complete our service questionnaire.

Whatever your experience of our service, good or bad, we want to hear it, so please feel free to express your thoughts fully. None of the information that you supply will be used outside our organisation and nobody will contact you regarding this information. We do not receive your Email address, so your answers are totally anonymous. Therefore, if you have a particular complaint that you would like investigated, please give us a call.

Our engineers are the link between our company and you the customer, so we are particularly interested in finding ways to improve communications between our on-site engineers and yourselves.

We are also in the process of trying to make our website a useful resource for our customers. We have tried to include advice on many computer problems so that you can fix minor problems yourself, saving the cost of an engineer.

Just go to The Best Free Software, where you can download the latest antivirus and anti-spyware programs as well as many other useful utilities such as Open Office 2.0 which is the equal of Microsoft Office but without the huge price tag!

So please take the time to have a look at our website and if there is something that you would like us to include information on that is missing, please let us know.

We also email a monthly newsletter which has many interesting short articles on keeping your PC healthy and suggesting new ways to use your PC. There is a printer friendly version in case you would like to print to read later. Many of our customers have had nice things to say about our newsletter, so if you would like us to let you know when the next one is available, please fill in the form here or click here to read earlier versions before you make up your mind.

Thank you in advance for your contribution.

Customer services
The Computer Doctors Ltd

Please use the drop down box to select "Yes" or "No". Please leave questions that are not applicable or select N/A from the list.

Q1: When you telephoned our company, was your request dealt with in a friendly and efficient manner?

Q2: Would you use our services again?

Q3: Would you recommend our services to your friends and family?

Q4: Where did you first hear of “The Computer Doctors”?

The following questions apply if an engineer came to your home or office.

Q5: Where we able to provide an engineer at a time that was convenient to you?

Q6: Did the engineer arrive at the agreed time?

Q7 :If the engineer was early or late, did our office ring you to keep you informed of his progress?

Q8: Did our engineer carry out the repair in a friendly and efficient manner.

Q9: Did our engineer fix your problem or offer to bring your equipment back to our workshop in the event that it could not be fixed on site?

Q10: If your equipment was brought back to our workshop, did our engineer give you a rough estimate of the cost and an estimated time for return?

Q11: If your equipment was brought back to our workshop, did you receive sufficient communication from our office during the repair?

Q12: Was your final bill less than, or similar to, the amount that you were expecting or were quoted?

Q13: If your bill was more than you expected, were you provided with a suitable explanation for this?

The following questions apply if you brought your PC into our workshop

Q14: When you arrived at our workshop was there space to park your car?

Q15: Did our staff greet you in a friendly and efficient manner?

Q16: Were you issued with a receipt for your PC or other equipment?

Q17: Once we had looked at your PC, did our office contact you with options for repair or an approximate cost?

Q18: During the repair, did you receive sufficient communication from our office?

Q19: Was your final bill less than, or similar to, the amount that you were expecting or were quoted?

Q20: If your bill was more than you expected, were you provided with a suitable explanation for this?

Q21: If you have answered “No” to any questions above, can you give brief details in the box below? Or if you have any other comments, good or bad, please include these.

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