| What
our customers liked about us |
What
they didn't like about PC repairers in general |
| |
|
| I usually get prompt action, if not the same day, the next day,
and I have never felt 'let down' |
Speaking computer language which I do not (or want to ) understand. |
Richard Malin. E &
M Marketing |
|
| Fast Service, price, pleasant and helpful staff, plus they are
local and reliable. |
The inability of some companies to find out how much knowledge
the customer has. |
Andrea James. Altendorf
UK Ltd |
|
| I didn't feel as though I was being ripped off. They sold me what
I wanted, to do the job, at an acceptable price. I would recommend
them to anyone. |
Non uk call centres - inexperienced staff - trying to over-sell
- help line/support charges. |
Robert Clarke. rsc-designs.com |
|
Their field engineer did a good job the first time, a fast service.
|
|
Peter Watker |
|
| Locally based - good relationship - competitive prices
- staff are always accessible. |
Dishonest software salesmen giving hidden costs in software proposals. |
| Ian Pyke.
Harlyn Enterprises Ltd |
|
Local - very quick service - reasonable prices - staff
very helpful.
|
Not being able to speak to a human immediately, when
I call. |
Chris Burrow |
|
| I like there expertise and prompt attention and the
friendly attitude and helpfulness of all their staff. |
Being baffled with science and the lack of urgency
that some show. |
John Hunt |
|
| I've used them before and been pleased with results.
The're friendly, reliable and not patronising like some other IT
people can be. |
Some companies assume that everybody is knowledgeable
about computers and can talk down to you. |
Jean Edwards |
|
| Fast response - reliable and prompt - timed appointments
(great) - so far, successfully repaired all problems - approachable,
responsive, interested. |
Not being spoken to in "English" and being
left with the feeling of having been ripped off. |
David Ribano |
|
